Privacy Policy
Effective date: February 24, 2026
Contents
1. Scope
This Privacy Policy explains how Shiptern collects, uses, and shares personal information when you use our website and internship shipping services.
2. Information We Collect
Depending on your usage, we collect:
- Contact information (name, email, phone)
- Account and authentication data
- Shipment data (pickup/delivery addresses, timing, kit selections)
- Payment metadata from our payment processor (for example, status and last 4 digits)
- Support communications
- Basic usage and device analytics for reliability and improvement
3. How We Use Information
- Provide cost checks, booking, pickup coordination, and tracking workflows
- Process payments and prevent fraud
- Provide customer support and shipment notifications
- Operate company-sponsored intern shipping programs
- Improve service reliability, security, and product experience
- Comply with legal obligations
4. How We Share Information
We share data only when needed to run Shiptern:
- Carriers and logistics vendors that fulfill shipment operations
- Payment processors for checkout and fraud controls
- Infrastructure and support providers that operate our platform
- Company administrators for company-sponsored intern shipments
- Regulators or legal authorities when required by law
We do not sell personal information for third-party advertising.
5. Retention and Security
We retain data for as long as needed to provide services, resolve disputes, and meet legal and financial recordkeeping obligations. We use administrative, technical, and organizational safeguards to protect data.
6. Your Choices and Rights
You can request access, correction, or deletion of your personal information, subject to legal limits.
You may also manage marketing preferences through unsubscribe links or by contacting us directly.
7. Children
Shiptern is not directed to children under 13, and we do not knowingly collect data from children under 13.
8. Changes
We may update this Privacy Policy from time to time. Material changes will be posted with a revised effective date.
9. Contact
Privacy requests and questions: privacy@shiptern.com. General support: help@shiptern.com.